Jun 19, 2024  
2017-2018 Catalog and Handbook 
2017-2018 Catalog and Handbook [ARCHIVED CATALOG]

HRL 380 - Conflict in Human Relations (3 Credits)

Prerequisite: None
Students study conflict prevention, management, and resolution within the framework of individual needs and goals, organizational demands and objectives, social structures, and changing social dynamics. Students examine sources of conflict and processes of conflict escalation and de-escalation, negotiation, and mediation; and practice effective communication skills to support collaborative problem solving in face-to-face and online contexts. The class will examine a range of approaches by which to apply these concepts to relevant workplace settings.